6 Leading eCommerce Delivery Best Practices
eCommerce delivery plays a significant role in the success of a business. Therefore, to ensure that the company is successful, the business should be aware
Our Mobile ePOD Software technology optimises and digitises your last mile delivery process providing for paperless deliveries and electronic signatures.
Mobile ePOD Software
An advanced mobile solution for drivers to seamlessly manage paperless deliveries and collections across multiple industries. MobileControl allows for near-real time tracking of collection and delivery tasks by streamlining and optimising the dispatch and last mile delivery processes. ETA notifications sent to customers ensures up to date communication between the driver and the recipient. MobileControl connects to driver with the client and the operations staff, ensuring all stakeholders have visbility on the status of the assigned tasks.
Complete Delivery and Collections Management
Last Mile Delivery Management
Manage Route
Progression
Track Your Business
24/7
Complete Delivery and Collections Management
Dovetail Business Solutions offers you the opportunity to manage delivery and collection operations by utilising the MobileControl app which enables route progression tracking, ETA updates, image capturing and proof of delivery signature as well as delivery compliance with near-real time communication between drivers and head office. Deliveries can be managed at waybill, parcel and stock item level.
Last Mile Delivery Management
MobileControl provides a robust and functional solution to manage the last mile delivery process. The solution has been designed to seamlessly interface with any TMS, WMS, eCommerce solution or ERP to allow a wide range of industries to manage and control the last mile delivery process. It is suitable for various industries from courier, road freight, distribution, retail, fuel, pharmaceutical, agricultural and ecommerce companies needing to gain visibility over the last mile delivery process. The solution is adaptable to be used by your own drivers or outsourced subcontractor drivers.
Manage Route
Progression
In addition to planning optimal routes, you now have the option to use MobileControl to monitor the progress of each route in real time, enabling you to manage the whole delivery process and offer high quality customer service.
Track Your Business
24/7
Using MobileControl, your operations department can track all aspects of delivery and collection to monitor deliveries within service level, route compliance, manage exceptions and provide a signed proof of delivery. The solution provides real-time visibility for each route with optional GPS integration for live vehicle tracking and also captures event and exception data for all stops along the route.
Have Eyes and Ears Everywhere
Owing to real-time driver communication and task allocation with the MobileControl app on a driver’s mobile device, drivers can download the planned route and tripsheet allocated to them for the day and, using instructions displayed on the device, complete the process for each delivery or collection including special instructions and checks.
Achieve Your KPI Goals with Ease and Visibility
The solution includes a web-based KPI Dashboard, which utilises real-time information on delivery status, measured against a company’s business KPIs, to highlight and react to exceptions as they arise, thereby providing detailed management information. Manage exceptions as they occur in the field. Ensures maximum supply chain visibility against planned workload.
What Makes MobileControl Significant?
Globally, the world is moving towards mobile devices which gives people and companies 24/7 access to information by using mobile devices. To ensure that the logistics industry keeps thriving, maximum visibility and integration is needed which makes the availability of supply chain monitoring from your cell phone or device significant and innovative.
Other Services Integration
MobileControl provides integrations services via APIs, Web Services or Flat Files.
Interface delivery and collection instructions, also send back track and trace events including ePODs.
Interface delivery and collection instructions, also send back track and trace events including ePODs.
Our Clients Testimonials
Dovetail’s applications have been a key enabler in growing the Triton business and together with Dovetail’s continued support we look forward to more success in the future.
Dovetail’s flexibility is one of their biggest strengths. Their ability to listen and then customise according to the client’s needs is definitely a key strength.
We have had a long and fruitful relationship with Dovetail where they have partnered with us on systems development and stretched our imagination on the art of the possible thereby helping us to keep a leading edge in the market.
We have had a long and fruitful relationship with Dovetail where they have partnered with us on systems development and stretched our imagination on the art of the possible thereby helping us to keep a leading edge in the market.
We chose to upgrade our service solution with Dovetail’s full solution suite owing to the full integration capabilities offered by its software solutions.
The solution suite is robust and supports the business and increasing volumes. We are satisfied with Dovetail’s support and their 365x24x7 availability for priority requests.
The system in it’s current application is working well and the support from Dovetail has been important to ensure a successful WMS implementation at SGX Logistics
Blogs
The Growth of eCommerce Delivery in South Africa
Over the last few years, South Africa has experienced a huge increase in eCommerce and eCommerce delivery. This increase has been influenced by the increase
How COVID-19 Has Impacted Last-Mile Delivery Logistics
Covid-19 has brought about new challenges and opportunities for each industry. Last-Mile Delivery hasn’t been spared from the effects of the pandemic. Last-mile has always
Case Studies
Dovetail wins Gold at the Logistics Achiever Awards
The Logistics Achiever Awards (LAA) gave recognition for excellence in logistics and supply chain management, recognising outstanding achievements and innovation that have created market advantage for a strong, sustainable foundation into the future.
TotalEnergies’ Case Study
Dovetail’s leading mobile ePOD software technology allows and enables TotalEnergies to experience last mile delivery performance and collaboration to the next level. It presents the company with an end-to-end solution carrying the necessary experience and expertise to implement the solution.
Case Studies
Dovetail wins Gold at the 2016 Logistics Achiever Awards
The Logistics Achiever Awards (LAA) gave recognition for excellence in logistics and supply chain management, recognising outstanding achievements and innovation that have created market advantage for a strong, sustainable foundation into the future.
TotalEnergies’ Case Study
Dovetail’s leading mobile ePOD software technology allows and enables TotalEnergies to experience last mile delivery performance and collaboration to the next level. It presents the company with an end-to-end solution carrying the necessary experience and expertise to implement the solution.
First Choice in Mobile ePOD Software
If you are looking for a robust proven ePOD solution to improve efficiencies in your last mile delivery process.
FAQ
MobileControl can be configured to send out SMS notifications at key delivery milestones to keep your client informed as to the status of their delivery.
MobileControl can send back POD data to an ERP so that accurate invoices are generated and sent to the client.
MobileControl provides flexibility to have unique POD layouts as per customer requirements, similar to the hardcopy.
MobileControl provides the flexibility to deliver as a courier or do product deliveries at SKU level.
MobileControl provides for the auto-emailing of pod documents to the sender and other stakeholders.