MobileControl is an Electronic Proof of Delivery (ePOD) system for drivers to seamlessly manage paperless deliveries and collections in the road freight industry. It has all the features that make mobile software for delivery management popular in the highly competitive freight industry. MobileControl from Dovetail Business Solutions allows users to compete effectively on a number of factors, including customer service quality, operational efficiency and extra value. In this post, we discuss the benefits of using mobile ePOD software and how MobileControl helps freight companies streamline and optimise dispatch and last-mile delivery processes.
Mobile ePODs Benefit the Freight Industry in Many Ways. MobileControl is Proof.
Mobile ePOD software offers freight companies several advantages. Here’s what you can expect when you use MobileControl, a leading mobile ePOD app.
Enhanced accuracy and transparency
Drivers can capture electronic signatures, photos of delivered goods and timestamps directly on their mobile devices. This reduces paperwork, eliminates manual errors and provides undoubtable proof of delivery, strengthening trust between stakeholders and minimising disputes.
MobileControl captures images and proof of delivery signatures. Additionally, it facilitates near real-time communication between drivers and head office.
Aids compliance and risk management
Meeting delivery requirements and regulations is essential in the freight industry. Mobile ePOD software helps ensure that shipments are handled efficiently, safely and legally, enabling freight companies to achieve compliance and maintain high standards in their operations.
Mobile ePOD systems record and store detailed delivery information, including documents related to compliance and customer-specific needs. This helps avoid penalties and legal issues, improving overall risk management for operations. They also streamline the documentation process, enabling drivers to quickly capture delivery confirmations and transmit data to backend systems in real-time. This accelerates order processing, shortens billing cycles, and improves cash flow for freight companies.
By accurately and swiftly recording proof of delivery, MobileControl facilitates smoother transactions and increases accessibility for customer service inquiries, audits and operational management.
Real-time tracking and visibility
ePOD systems enable real-time tracking and visibility of shipments throughout the delivery process. Logistics managers can monitor the location and status of deliveries, receive notifications of any delays or issues, and respond proactively as needed. By gaining visibility into deliveries at every stage, freight managers can provide accurate ETAs, improve operational efficiency and enhance customer service.
MobileControl provides real-time visibility for each route, with optional GPS integration for live vehicle tracking. Freight managers can monitor the progress of each route in real time, to better manage the entire delivery process minus any complexity or confusion.
The mobile ePOD software also captures event and exception data for all stops along the route. Any deviation from the predetermined route or unauthorised access to vehicle or shipments is flagged, allowing freight managers to react to exceptions as they arise. By maximising supply chain visibility, MobileControl empowers operations staff to manage planned workload in an informed and efficient manner.
Improved customer satisfaction
Customers expect visibility and transparency in their shipment deliveries. By providing customers automated notifications of delivery status updates, mobile ePOD software facilitates better communication. This goes a long way in reducing customer inquiries, enhances customer satisfaction and strengthens customer relationships.
Freight companies that use MobileControl can boost customer satisfaction by enabling their customers to track the status of their deliveries through Dovetail’s system. Customers receive notifications about estimated time of arrival (ETA) updates, which allows them to plan and manage their own operations in a manner that’s more informed and aware. They can also access proof of delivery documentation, including electronic signatures and photos to verify receipt of goods.
Enhanced driver efficiency and safety
Ensuring driver efficiency and safety is vital in last mile delivery operations. The MobileControl app helps drivers ply on routes that are safe, quick and most cost-effective between two points. Drivers can download the planned route and trip sheet allocated to them and using instructions displayed on their device, complete the process for each delivery or collection, including special instructions and checks.
Dovetail offers supply chain analytics and reporting, which among other parameters, offers insights into route optimisation. Drivers can access optimised routes, which helps reduce their stress and fatigue, minimises detours and enhances overall safety on the road. As MobileControl also tracks exceptions, freight managers can delve into any issues that point to undesirable driver behaviour, such as speeding and non-compliance with safety protocols. By enabling 24/7 tracking, the mobile ePOD software allows freight companies to monitor drivers and enforce a culture of accountability.
Improve freight planning and operations continuously
The data captured by a mobile ePOD software solution provides valuable insights into delivery performance and operational efficiency. Freight managers can analyse this data to pinpoint trends, bottlenecks and areas for improvement. The insights can be utilised to implement strategies that enhance operational efficiency, driver safety and customer satisfaction.
MobileControl provides logistics managers insights into delivery performance metrics and operational efficiency. It allows for a more data-driven approach to improving operational agility and responsiveness to changing market demands.
Streamline last mile delivery management
Mobile ePOD software plays a crucial role in logistics and supply chain management, particularly during the last-mile delivery phase. By leveraging ePOD software, logistics companies can streamline their operations, reduce costs, and deliver superior service to their customers. As the freight industry continues to evolve, ePOD software will remain a critical component in achieving efficient and effective last mile delivery management.
MobileControl’s features and functionalities mitigate delivery issues and provide an exceptional delivery experience to your customers. From digital confirmation and route optimisation to live vehicle tracking and capturing event and exception data along every stop on the route, the solution streamlines last mile delivery management, allowing freight managers more time for strategic activities.
MobileControl seamlessly interfaces with any TMS, WMS, eCommerce solution or ERP, helping a wide range of industries to manage and control the last mile delivery process. Apart from road freight, it is suitable for various industries, such as retail, fuel, pharmaceutical, eCommerce and agricultural companies. The solution is adaptable to be used by your own drivers or outsourced subcontractor drivers.