Businesses are continuously looking for inventive methods to improve their services in today’s fast-paced environment, where consumer happiness reigns supreme. Mobile Electronic Proof of Delivery (ePOD) software is one such invention that has taken the logistics and supply chain sector by storm. In this article, we’ll look at how this game-changing technology is assisting the customer experience landscape.
Electronic proof of delivery (ePOD) software, which can be installed on a variety of mobile devices, allows for paperless data capture in the field. It improves visibility and control over your mobile operatives’ activities, such as deliveries, collections, and servicing calls.
Proof of delivery was traditionally a paper delivery note signed by the client to certify receipt of the goods and enable invoicing. Couriers, logistics providers, and merchants, on the other hand, can capture data beyond the standard signature with electronic proof of delivery software, boosting the customer experience while lowering operational expenses.
Mobile ePOD Software Features
- Job planning and scheduling
Mobile ePOD software features several customisable entry screens that are driven by a web-based back-office system that can accommodate any delivery scenario. When the necessary jobs are entered into the system, they are assigned to the cars in the most logical order. This kind of job planning avoids paperwork and saves the organisation time. With sophisticated job provisioning, you may construct jobs with minimum input or extensive product-level data. You can also add subsequent delivery discrepancies in the same way, such as pallet-level rejection, entire load rejection, and product-level rejection, all with supporting reasons. - Route planning
Using an Al-based route planner, the software analyses your fleet’s parameters to choose the most efficient routes for your drivers while they are on the road. The software can also handle sophisticated route planning with multiple departure and arrival points. The roads you plan and deploy will be communicated to drivers promptly via the mobile application. Since the programme includes real-time job information, you can drag and drop jobs onto the appropriate vehicles to avoid overloading any vehicles. - Vehicle monitoring
Driver and vehicle tracking is an important mobile ePOD software feature to look for. You may track your vehicles and drivers using a handheld device with this capability. On a digital map, the fleet management will be able to monitor real-time updates of the driver’s whereabouts. Customers will have access to the car and driver tracking capability, which is not only available for businesses. With a single click, customers can track the real-time location of their shipments, allowing you to make real-time vehicle monitoring the standard for all deliveries. - Dashboard and reporting
The dashboard of mobile ePOD software offers information on real-time KPIs that is available at the touch of a button. This data can be presented on any device, including mobile phones, tablets, and a large office TV. The ePOD dashboard also displays real-time ETA information for your projects, informing you if a delivery will be late or on schedule. There is also a reporting element in the software that provides detailed information on jobs or driver performance. You may export all data fields, allowing you to build reports fast and efficiently.
Ways Mobile ePOD Software Enhances Customer Experience
Predictability becomes increasingly important as the overall quality of the client experience during delivery improves. Among other benefits, comprehensive proof of delivery software ensures that your drivers follow a perfectly standardised set of processes, providing a consistent client experience every time. Each driver will be asked to follow your predetermined step-by-step protocols and answer questions such as “Have you put on shoe covers before entering the customer’s home?”
ePOD software also enables the rapid and easy implementation of new requests or protocols, whether supplied by the customer service team or the customer themselves. Before delivery, special instructions such as ‘please knock loudly’ or those based on answers from a pre-filled risk assessment, such as ‘must use back entry’ can be sent to the driver. These might be sent to the driver alongside the work or on the day of delivery.
Another advantage is that faults found at the point of delivery, such as short orders, incorrect items, or product damage, can be corrected on the spot. Drivers can transmit images to customer service representatives and chat in real-time to address difficulties by getting replacement items instantly or offering the consumer an on-the-spot discount.
In addition, the ability to take and share photos with advanced electronic proof of delivery software means that drivers can make a reliable record of exactly where they left an item, or show where and how an appliance was installed, or that a large bulky item was delivered without causing damage to the home, for example.
Furthermore, advanced proof of delivery software allows you to modify existing procedures or implement new ones. You can analyse data and make changes to improve customer service as needed. Alternatively, if customer expectations/regulations change, modifications can be done promptly without requiring programme changes.
Finally, advanced, user-friendly electronic proof of delivery software improves the driving experience. Receiving information in advance about a tight entry hallway, or a neighbour with a key needed to obtain entry, relieves the driver of the stress of discovering these obstacles only upon arrival. It also relieves drivers of the stress of managing and keeping documentation safe and dry. Due to good ePOD software, delivery employees will interact with happy customers, decreasing stress and resulting in a more enjoyable experience for both.
Both the consumer and the merchant or driver’s company want their deliveries to be as quick and efficient as possible. Providing assistance to drivers in presenting a great brand experience results in recurring business.
Conclusion
Mobile ePOD software is more than a tool; it is a game changer. The customer experience landscape is changing dramatically, and organisations that harness the power of ePOD technology will emerge as victors. Companies may achieve unprecedented levels of customer happiness by embracing transparency, empowering delivery people, and capitalising on the power of real-time data. It’s time to say goodbye to traditional delivery methods and welcome in a new era in which every delivery is a joyful experience.