Project Management

Dovetail uses a combination of PMBOK and Prince Project methodologies. Dovetail utilises the latest project management software to track and manage our implementations. Our project team consists of senior project managers with most having more than 10 years of experience and project co-ordinators that provides back end support.

Deployment approach.

Project
Initiation

  • Project kick-off.
  • Finalise charter – roles, responsibilities and schedule

Business
Process Mapping

  • Info gathering
  • Business process workshops
  • Integration scoping with ERP and Logistics Software

Install &
Configure

  • Install application
  • Configure/develop

Activation
& Testing

  • System Testing
  • Integration Testing
  • End user testing

Deployment
& Troubleshooting

  • End user software installation

Training and
Handholding

  • Super user training
  • Handholding
  • Go Live

Ongoing
Support 

  • Full support center with helpdesk
  • Support available 24/7/365
  • End user support
  • Infrastructure and Application technical support