Incorporating CRM into Warehouse Management

Many aspects need to be taken into consideration to ensure a safe and effective warehouse management system. Thankfully, warehouse software is readily available to assist companies in achieving supply chain goals.

For a Warehouse Management System (WMS) to be successful; space, time, costs and visibility need to be optimised.

A highly effective way of increasing visibility across all areas of the supply chain is through the implementation of CRM software. Customer Relationship Management Software (CRM) offers companies a unique advantage as it allows them to build internal and external contact databases with visibility across all platforms, thereby, increasing communication effectiveness and speeding up communication delivery.

CRM also allows for the implementation of a competitor database, enabling companies to stay on top of their competition while ensuring that their supply chain process is optimised ans suitable to market requirements. CRM is globally used with quick and easy implementation and offers rapid deployment.

The software is applicable for all business types and sizes and can be customised to serve specific business requirements.

Dovetail CRM

Dovetail’s Microsoft Dynamics CRM is a client facing solution aimed at assisting companies with their clients, sub-contractors and partners. CRM can help reduce costs and increase profitability by organising and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

Microsoft Dynamics CRM is built to enable each person in an organisation to thrive. With the right system of engagement, employees are not only inspired, but also able to do what they do best— shine. CRM enables active engagement in those significant moments of truth in the relationship between a business and its customers.