A streamlined last-mile delivery process has become essential for packages’ safe and smooth movement from one place to the next. A streamlined last-mile delivery process also ensures you deliver customers an exceptional experience. To ensure that you improve your last-mile delivery process, we will offer some opportunities that you can take advantage of.
Last-mile delivery refers to a product’s journey from the warehouse shelf, being in the back of a truck until it reaches its intended destination, which is usually the customer’s doorstep. Last-mile delivery is the key to customer satisfaction; however, it is also the most time-consuming and expensive part of the entire delivery process.
With there being raised customer expectations as they expect fast and even free delivery, it has only dramatically increased the costs and inefficiencies associated with last-mile delivery. Last-mile delivery is also the part that is related to inefficiencies as this part involves multiple stops, which is why customers sometimes feel like they have to wait for what seems like forever until they receive packages that they order online. Luckily, last-mile delivery solutions can assist with these issues, and we will look at their advantages.
1. Streamlined delivery operations
Order segregation and allocation can take up a lot of time and requires a lot of effort. Therefore, businesses need a massive team of human professionals that will handle orders and then categorise them for different parameters, find the right driver and vehicle for deliveries and perform other functions. Using a last-mile delivery solution allows you to automate all these tasks, ensuring they are completed faster and with less human intervention. Automating processes also assists the business in managing more customers effortlessly. This allows the company to increase productivity by saving time, effort, and cost. The software will streamline your organisation without having to compromise on the customer experience.
2. Optimised delivery routes
Last-mile delivery software enables businesses to optimise their delivery routes in real-time, allowing them to avoid unnecessary delays. Drivers will receive constant updates regarding the best routes they can take, leading to faster deliveries. This will assist them in increasing the number of deliveries they make and will also save costs on fuel.
3. Enhanced visibility and tracking
The most significant challenge faced in regards to last-mile delivery is visibility. Fortunately, a last-mile delivery solution will give businesses real-time visibility regarding the location of their vehicles and whether they are diverting from the planned route. Supply chain and logistics executives will gain better control over their fleet, which will also assist in minimising spoilage and thefts. Last-mile delivery software also enables end customers to check the estimated time of their deliveries.
Vendors and customers can also track the consignment in real-time, ensuring that packages are delivered within the expected time. Delays and disruptions in the supply chain may occur for various reasons, but they must be communicated to customers in real-time. With last-mile delivery tracking software, your business can inform customers beforehand, so they are not left waiting at the door. It is also possible for customers to check the reasons for the delay if there are any.
4. Reduced load on customer agents
A last-mile delivery solution provides customers with end-to-end visibility about the status of their orders. From the time they place orders, they will receive shipping information about when they can expect their package and have all the delivery information they require at their fingertips. When customers have real-time access to track their deliveries, it will significantly reduce the calls they make to customer support about their packages. This will offer your customer support desk time to focus on other business-critical processes that might require urgency.
5. Flexible deliveries
Customers nowadays mainly want to purchase products on the go as they are primarily available at a particular time. Therefore, it is vital that your business can deliver their packages fast and at a time that suits them each time. Emergencies and delays may occur during deliveries. You may need to change plans, such as when the delivery recipient suddenly changes the delivery location and your delivery team needs to leave the package at a different location. These changes are possible for a last-mile delivery solution, ensuring that you can meet customer demands at all times. This also ensures that the delivery process becomes more flexible.
Last-mile delivery is the most crucial and stressful stage of the delivery process. It must take a day or two to exceed customer demands. To ensure that you make last-mile delivery efficient, you can follow the opportunities offered above.