5 Challenges Courier Software Will Help You Remedy

Remaining organised is essential for logistics companies as it will affect their success. However, with customer demands constantly changing, it can be challenging to meet those demands and outperform your competitors. With eCommerce continuing to grow, businesses can rely on courier software to address the common challenges they face.

Courier software or courier management software assists businesses in managing and automating the different processes that they handle while running a transportation company, such as tracking the delivery of parcels at each stage of the delivery process. The software also makes the shipment process faster as it automates tasks and processes.

Challenges courier software helps you address

Today, logistics managers have a challenge with meeting customer demands while also creating efficient and effective logistics methods. Below are the common issues logistics managers encounter and how courier software addresses these challenges.

Staff shortages

Motivated and qualified staff is the backbone of any organisation. There is now a significant need to optimise delivery routes and staff. However, the transport and logistics industry is starting to see a decrease in licensed drivers, making it challenging for logistics managers to keep up with rising customer demands. Luckily, courier software assists in addressing this challenge as it assists in job dispatching and drivers are assigned jobs based on their capacity, which optimises productivity. While on the road, the software assists in identifying the quickest and shortest route to the delivery point, which optimises the delivery process. The software reduces the time spent on the road and saves the time that would have been used to manually plan every single route that drivers would have to take.

Transportation cost control

The most significant challenge that logistics managers have to deal with is high transportation costs, as managing these costs is vital for ensuring efficient company operations. One factor contributing the most to high transportation costs is fuel as its price rise increases surcharges, including freight rates. All these factors will also affect the drivers’ earnings. You can spend less money on vehicle maintenance and fuel through route optimisation.

Information amount

Logistics managers handle a lot of data daily. This can be very intimidating as they not only have to control the mapping of routes and optimise those routes, but they also have to ensure that drivers are safe, manage fuel bills and fleet loads. Conducting all these tasks manually can be monotonous and time-consuming, potentially leading to human errors occurring, resulting in diminishing quality of work. Fortunately, courier software assists in addressing this issue as it makes logistic processes paperless. The software handles the business’ delivery operations by maintaining records, e-signing and managing their billing online. Using paperless methods such as electronic proof of delivery contributes to accurate records. It also makes it easier to find any documents you are looking for, which assists in increasing productivity within the workplace.

Customer service

With customer demands continuing to rise, it can be challenging to meet all these needs. Failing to meet customer demands can negatively affect the business as customers could choose a competitor who offers better customer service. Nowadays, the delivery process is not as simple as providing the right product to customers at the right time; customers also want to gain visibility during the delivery process. Therefore, courier software is the solution to this issue. Courier software provides complete visibility to all the parties involved in the delivery process. Through real-time updates gained from GPS tracking, logistics managers and staff will have an overview of the activity occurring on the field. The staff can share the data available to customers to track their packages in real-time, allowing them to plan better, so they are available when packages arrive.
Customers also can provide ratings and feedback after deliveries through the seamless feedback mechanism. Giving feedback is crucial as it lets businesses know where they can make improvements that could increase customer satisfaction and loyalty.

Vendor/Supplier management

There needs to be a good relationship between the vendor and supplier for successful logistics management. Though there is a rule that both parties must create standards that they will comply with, it can be challenging at times. Courier software can improve the relationship between the vendor and supplier as it facilitates better communication. The software allows both parties to build a stronger relationship and better understand the other’s business, which is effective for profitability.


Courier software offers plenty of benefits that assist logistic managers in addressing the daily issues they might experience. The software enables managers to improve their processes while improving customer satisfaction, crucial for business growth.