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3 Foolproof Ways MobileControl Guarantees KPI Success

Is the efficiency and effectiveness of your delivery processes meeting your key performance indicators (KPIs)? Real-time insights and deeper visibility into your last mile delivery performance can support KPIs success. We’d go so far as to say they can guarantee it. If you think you’ll need more than one software solution to meet your KPIs, think again. Dovetail’s MobileControl ePOD helps in achieving KPI goals with ease. Here’s what you should know about the popular mobile software for delivery management.

1. You Can View and Analyse Real-Time Delivery Information on MobileControl’s Web-Based KPI Dashboard.

MobileControl offers a web-based KPI dashboard that shows real-time information on delivery status against your company’s business KPIs, enabling you to monitor and control delivery performance more easily and effectively. Tracking KPIs using MobileControl ePOD delivers the following benefits:

  • Ensures that daily operations align with your company’s overall strategic goals.
  • Keeps the team focused on the critical metrics that drive success.
  • Helps identify efficiencies and bottlenecks in your delivery processes, allowing for targeted improvements and optimisations.
  • Fosters a culture of continuous improvement.
  • Supports informed decisions about resource allocation, process changes and strategic initiatives.
  • Provides valuable historical data that can be used for predictive analytics.

By analysing real-time delivery data, you can identify the most efficient routes, plan more accurate delivery schedules and optimise workloads. As KPIs such as on-time delivery rate directly impact customer satisfaction, tracking them leads to higher loyalty.

2. MobileControl Highlights Exceptions as They Arise, Allowing You to Resolve Issues Quickly and Maintain Your KPIs

No logistics manager likes delivery exceptions. Any unforeseen event or circumstance that occurs during the shipping or delivery process can potentially prevent the package from being delivered successfully. Managing exceptions is a hands-on job involving collaboration and coordination between the operations staff and delivery drivers.

By highlighting exceptions, MobileControl enables managers to tackle issues that stand in the way of successful deliveries in near real-time. As the ground realities of deliveries bear out and are duly acknowledged, managers can strategize to insulate delivery processes against contingencies and become even more well-prepared in the face of unpredictable events. Better management of delivery exceptions leads to the following benefits:

  • Higher customer satisfaction from consistently on-time deliveries.
  • Minimisation of lost sales and revenue, which occurs when a customer switches business to a competitor.
  • Reduced costs stemming from reshipping of packages or issuing of refunds.
  • A cushion against negative word-of-mouth or reviews from frustrated customers, which can have long-term consequences on sales and revenue.

Have a small team? MobileControl’s exception management feature allows your resources to concentrate on real delivery issues and implement corrections as early in the process as possible. If you fulfil hundreds of deliveries on a daily basis, you can spend no or less time tracking shipments that are on target for on-time delivery.

3. Ensures Maximum Supply Chain Visibility Against Planned Workload.

MobileControl from Dovetail integrates seamlessly with any TMS, eCommerce solution, WMS, or ERP to maximise visibility into the supply chain. The ePOD software collects valuable data that can be analysed to improve supply chain processes. The data provides insights into delivery performance and helps in planning future logistics strategies.

The real-time insights allow you to continuously monitor delivery performance against planned workloads. This makes it easier to identify any deviations and take corrective action promptly, maintaining high service levels.

The insights are useful in ensuring better allocation of resources, such as drivers and vehicles, vehicle capacity utilisation and orders delivered per driver. Resources can be deployed where they are needed most, improving overall efficiency.

By empowering the right decision-making, the insights improve internal efficiency, customer satisfaction and your bottom line.

Delivery Management on a Single System

Several software solutions can assist in meeting delivery KPIs. For example, route optimisation software has features that help optimise delivery routes for efficiency, reduce travel time and fuel costs and improve on-time delivery rates. Fleet management software monitors vehicle location and performance, ensures driver compliance, improves fuel efficiency and reduces downtime. ePOD software provides real-time delivery confirmations, captures digital signatures and photo proofs, reduces paperwork, and improves accuracy and accountability.

MobileControl packs several features in one solution:

  • Captures proof of delivery, including electronic signatures, photos or other digital confirmations that the delivery has been successfully completed.
  • Its route planning feature coordinates delivery between dispatchers and drivers. You drag and drop the jobs onto the appropriate vehicle using real-time job information. Built-in checks ensure that the vehicle isn’t overloaded. When a manifest has been produced, it is remotely distributed to field engineers or drivers. It can show the route on a digital map to increase efficiency, saving fuel and time spent driving.
  • Tracks delivery vehicles and drivers 24/7 on your hand-held device. On a computerised map, you can see real-time updates on the driver’s whereabouts. There is no need for a different tracking program as MobileControl displays jobs and fleet information within the same system.
  • Provides real-time delivery data and highlights exceptions as they occur, allowing easy comparison against KPIs such as delivery times, driver performance, success rates and others. The data collected can be analysed to identify trends, optimise routes and improve overall delivery efficiency.

Easy to Use, Suits Various Industries

The mobile ePOD software is in use by various industries, from road freight, eCommerce and pharmaceuticals to retail, fuel, agricultural, and courier companies. The solution has an intuitive interface that anyone can master without feeling too challenged. MobileControl is adaptable for use by your own drivers or outsourced subcontractor drivers.

Drive KPI Success with MobileControl

MobileControl’s ePOD system ensures KPI success by offering real-time delivery insights via a web-based KPI dashboard, highlighting exceptions for quick resolution and maximising supply chain visibility. It aligns daily operations with strategic goals, improves customer satisfaction by ensuring on-time deliveries, and provides valuable data for predictive analytics. MobileControl integrates various delivery management features into one system, enhancing efficiency and resource allocation. Learn more about MobileControl here.

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