Constant access to information and the ability to manage deliveries remotely is a huge advantage in maintaining high service levels and operational efficiency in the logistics industry. Mobile ePOD software enables real-time updates and instructions to drivers, including delivery schedules, route changes and special instructions and checks, to align deliveries to expectations. Mobile ePOD applications that integrate GPS technology track the location of drivers in real-time, allowing managers and dispatchers to effectively monitor the progress of deliveries.

Using MobileControl, your operations staff can monitor deliveries within service level, keep tabs on route compliance and manage exceptions. The solution from Dovetail provides real-time visibility for each route, with optional GPS integration for live vehicle tracking. It also captures events and exception data for all stops along the route. With MobileControl, you never lose sight of your drivers and gain from managing logistics more efficiently!

What Are the Advantages of Using MobileControl’s 24/7 Tracking?

Ensure route compliance

Predefined delivery routes help minimise mileage and maximise the number of deliveries completed within a timeframe. It helps ensure timely deliveries, improving the customer experience and indicates that you’re able to deliver prompt and reliable service. Routes selected based on conditions like high crime areas and hazardous road conditions also enhance driver safety and security.

Dovetail uses Route Optimization and Load Scheduling Software by Sunstone, which develops and supplies innovative technology and telemetry solutions to leading companies throughout Africa. MobileControl provides real-time visibility into each route, allowing managers to see whether drivers are following predefined routes and identify any deviations or unauthorised stops. On a computerised map, the fleet management may see real-time updates on the driver’s whereabouts. There is no need for a different tracking programme because it displays job and fleet information within the same system. In case of any route compliance issue, timely action can then be taken to ensure that deliveries stay on course.

Pinpoint specific events or conditions that deviate from the normal delivery process

Managing exceptions efficiently is vital to successful, on-time deliveries. Mobile ePOD software flags managers of potential issues during deliveries that require attention. Such exceptional events include the following:

• Delivery takes longer than expected or exceeds the estimated time of arrival (ETA).
• Failed delivery attempts, which will require the delivery to be rescheduled.
• Damaged or missing items, which require arranging replacements or filing claims.
• Unauthorised access to delivery vehicles or packages, which constitute a security breach.
• Unforeseen events such as natural disasters, road closures or accidents.
• Discrepancies between expected and actual delivery data, such as mismatched signatures or incorrect recipient information.

MobileControl offers a web-based KPI dashboard that provides real-time information on delivery status against company KPIs. By capturing and highlighting exceptional data, the mobile ePOD software enables managers to proactively manage logistics operations, resolve problems in a timely manner and improve overall service reliability and customer satisfaction.

Enhanced communication

Mobile software for delivery management enables constant communication between drivers and operations staff, helping establish cooperation and trust between the parties. Using MobileControl, drivers can download their planned routes and trip sheets, and complete each delivery or collection using the instructions provided on their mobile devices. Continuous communication ensures that all stakeholders, including customers, are kept up to date with ETA notifications and delivery statuses.

Mobile 24/7 driver tracking

Tracking drivers 24/7 on mobile devices is not just a matter of convenience but also efficiency. In a fast-paced world, mobile communications have taken precedence. Mobile devices allow managers to keep tabs on drivers without necessarily being in their workstations. It adds some measure of flexibility to their workday while also helping them respond in real-time to any issues that may arise. The MobileControl app offers a simple interface for managers and drivers to carry out their tasks and collaborate as required handily using only their mobile phones or tablets.

Complete delivery and collections management

MobileControl is a complete delivery management app. Apart from route progression tracking, the software offers the following functionalities:

• Visual proof of deliveries: The app captures images related to deliveries, allowing drivers to document the condition of delivered items, delivery locations, or any information that serves as proof of delivery or helps resolve disputes. This capability enhances the transparency and accuracy of delivery documentation, providing visual evidence that can be invaluable for both operational and customer service purposes.
• Proof of delivery signature: The mobile ePOD software captures proof of delivery signatures electronically, allowing drivers to collect digital signatures from recipients upon delivery of goods and services. Here’s how it works:
  • Drivers use the MobileControl app on their mobile device to capture electronic signatures directly on their device’s touchscreen.
  • The captured signatures are securely stored and timestamped within the Dovetail system. This is along with additional delivery details such as timestamps, GPS locations and photos of delivered items.
  • The captured proof of delivery data integrates with Dovetail’s backend systems, enabling real-time updates and accessibility for customer service inquiries, audits and operational management.
• Delivery status: Clients receive notifications about estimated arrival times, delivery confirmations and any delays. They can track the status of their deliveries through Dovetail’s system. Clients can also access proof of delivery documentation, including electronic signatures and photos.

Gain an understanding of driver performance

Dovetail’s business intelligence (BI) solution provides an easy-to-use reporting tool to help operations managers gain a variety of insights and data, including the following:

• KPIs for tactical and strategic reporting
• Route analysis
• Staff and asset productivity
• Performance
• Service level adherence (SLAs)
• Options to define alerts for specific KPI failures or successes

Operations staff can analyse delivery performance metrics, identify trends and optimise routes and schedules for enhanced efficiency.

Last mile delivery management across industries

MobileControl integrates seamlessly with TMS, WMS, eCommerce solution or ERP to allow a wide range of industries, including retail, pharmaceutical, courier, road freight, fuel and agricultural and distribution companies, to view routes and driver activity in real time. The app can be used by your own drivers or the subcontracted drivers you outsource logistics to.

Improve Logistics and Supply Chain Management with MobileControl

MobileControl by Dovetail Business Solutions provides a comprehensive, real-time mobile ePOD software with a 24/7 driver tracking feature for real-time monitoring of deliveries, enhanced communication and timely resolution of any issues occuring along planned routes. Dovetail’s reporting tool showing route optimization, SLA, asset productivity and route optimization helps in supporting and improving driver performance. Whether used for in-house or subcontracted drivers, the easy-to-use MobileControl ePOD app ensures that all aspects of the delivery process are controlled and managed effectively, contributing to overall operational success.