# LLM Usage Declaration for dovetail.co.za

> Dovetail Business Solutions is a South African-based provider of supply chain and logistics software solutions. We deliver technology for transport management, warehousing, last-mile delivery, systems integration, document management, business intelligence, route optimization, and related services. This LLM usage declaration outlines how language models are applied within Dovetail's ecosystem, in alignment with POPIA and GDPR principles.

Things to remember when reviewing this declaration:

- LLM usage is focused on enhancing operational efficiency, support, and content creation — not on making autonomous legal or personal-impact decisions.
- Data from clients is only used for LLM processing when explicit consent and contractual authorization are in place.
- Personal Identifiable Information (PII) is never stored in prompts; all inputs are anonymized and sanitized before processing.
- AI and ML features in our products (e.g., route optimization, analytics) are designed to augment human decision-making, with human oversight maintained at all times.
- LLMs are integrated in compliance with POPIA, GDPR, and client data handling agreements, including controls on cross-border transfers.

## Docs

- [Privacy Policy](https://www.dovetail.co.za/privacy-policy/): Details on our data protection commitments, including POPIA compliance and Information Officer contact.
- [Terms & Conditions](https://www.dovetail.co.za/terms-and-conditions/): Includes data processing obligations, breach notifications, and operator/responsible party definitions.
- [PAIA Manual](https://www.dovetail.co.za/paia-manual/): Access to information procedures under South African law.

## Products & Services

- [FreightWare Transport Management System (TMS)](https://www.dovetail.co.za/freightware): End-to-end transport operations software for courier, freight, and distribution.
- [MobileControl ePOD](https://www.dovetail.co.za/mobilecontrol): Mobile electronic proof-of-delivery system for last-mile logistics.
- [Infios Enterprise 3PL WMS](https://www.dovetail.co.za/infios): Enterprise-grade warehouse management for multi-client 3PL operations.
- [eXpressWay Integration Platform](https://www.dovetail.co.za/expressway): Enterprise service bus for connecting TMS, WMS, ERP, and eCommerce systems.
- [eDocs Document Management](https://www.dovetail.co.za/edocs): Document archiving, imaging, and secure electronic distribution.
- [eXplore Business Intelligence](https://www.dovetail.co.za/explore): Real-time analytics and KPI dashboards for transport and warehouse performance.
- [Route Optimisation & Load Scheduling](https://www.dovetail.co.za/route-optimisation): Advanced route planning via Sunstone partnership.
- [Barcoding & Mobile Hardware](https://www.dovetail.co.za/hardware): Barcode scanners, mobile computers, printers, and device management.
- Professional Services: Business Analysis, Implementation & Training, Project Management.
- Support: 24/7 global support for HighJump/Infios WMS and other products.
- Hosting Services: Secure cloud and infrastructure hosting for client applications.

## Compliance

- POPIA and GDPR-aligned processing practices.
- Cross-border transfers only with equivalent data protection safeguards.
- Role-based access control for all LLM tools and AI features.
- Regular audits and reviews of LLM integrations.
- Data breach notification in line with POPIA requirements.

## AI Usage

- Primarily for operational optimization (e.g., routing, scheduling, analytics).
- Machine learning used in route planning, forecasting, and anomaly detection.
- All AI outputs reviewed by human operators before action.
- No automated decision-making with significant legal or personal effects without explicit consent.

## Optional

- [Blog: Logistics Insights](https://www.dovetail.co.za/blog/): Articles on AI, ML, IoT, and other emerging technologies in supply chain.
- [Case Studies](https://www.dovetail.co.za/case-studies/): Real-world examples of Dovetail solutions in action.
- [Support Portal](https://www.dovetail.co.za/support/): Access to helpdesk and knowledge base.